Privacy Policy jom33 — Data Protection Member

1. Introduction

Jom33 values the privacy of every member and user on our platform. This Privacy Policy is designed to provide full clarity on how we handle your personal information — from the moment you first visit our website to when you become an active member using all jom33 services.

As an online betting platform operating in Malaysia, jom33 is bound by the Personal Data Protection Act 2010 (PDPA) and other applicable regulations. We take this responsibility seriously. Every decision involving data handling is made with the security and trust of our members as the top priority.

This policy explains what information we collect, why it is collected, how it is used, who it may be shared with, and what your rights are as the owner of that data. We encourage you to read this document in full and contact us if any section is unclear.

2. Information We Collect

2.1 Information You Provide Directly

During the registration process and while using the jom33 platform, we collect information you voluntarily provide, including:

• Full name as shown on your official identity document.
• Identity card number (MyKad) or passport number for KYC verification purposes.
• Active email address used for account communications.
• Mobile phone number for two-factor authentication and notifications.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Current residential address for legal compliance purposes.
• Date of birth to verify the minimum age eligibility of 18 years.

2.2 Information Collected Automatically

When you use the jom33 platform, our systems automatically record certain technical information required to keep the platform running smoothly and securely:

• IP address and geographic location derived from it.
• Device type, operating system, and web browser version used.
• Session data including login time, usage duration, and pages visited.
• Betting history and financial transactions on the platform.
• Cookie data and device identifiers for security and user experience purposes.

3. How We Use Your Data

Information collected by jom33 is used solely for lawful and transparent purposes. We do not use member data for anything unrelated to platform operations. The following are the primary purposes for which your personal data is used:

• Creating and managing member accounts and ensuring login security.
• Processing deposits, withdrawals, and all financial transactions on the platform.
• Performing identity verification (KYC) as required by law.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Sending important notifications related to your account, transactions, and relevant promotions.
• Personalising the user experience based on preferences and usage habits.
• Conducting internal analysis for the purpose of platform and service improvement.
• Complying with reporting and audit requirements from relevant authorities.
• Providing responsive and effective customer support.

4. Information Sharing

4.1 Authorised Third Parties

Jom33 may share members' personal information with the following parties under limited and controlled circumstances:

• Payment providers: Transaction information required to process your deposits and withdrawals through legitimate payment channels.
• Identity verification providers: Minimum data required to carry out KYC checks and identity document verification.
• Legal authorities: Information required to comply with court orders, official investigations, or reporting obligations prescribed by Malaysian law.
• Technology providers: Technical partners supporting platform infrastructure operations, subject to strict confidentiality agreements.

4.2 Sharing Restrictions

Jom33 will not share members' personal information with third-party advertisers, marketing companies, data brokers, or any other entity for commercial purposes. The sale of member data to outside parties is strictly prohibited under jom33's internal policy.

5. Data Security

Jom33 continually invests in cybersecurity infrastructure to ensure member data remains protected at all times. The technical security measures we implement include:

• 256-bit SSL/TLS encryption for all communications between your device and jom33 servers.
• Password storage using one-way hashing that cannot be decrypted.
• An intrusion detection system (IDS) that monitors suspicious activity in real time.
• Layered access controls ensuring only authorised personnel can access member data.
• Regular security audits conducted by accredited independent cybersecurity firms.
• A comprehensive incident response plan to address any data breaches promptly.

6. Cookies & Tracking Technologies

6.1 Types of Cookies Used

The jom33 platform uses cookies and similar tracking technologies to enhance the user experience and ensure session security. There are three main categories of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance cookies: Helping us understand how members interact with the platform so we can make continuous improvements.
• Preference cookies: Saving your personal settings such as preferred language and display preferences for a convenient returning experience.

6.2 Managing Cookies

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality and prevent you from logging in or using certain features fully.

7. Your Rights as a Member

Under PDPA 2010 and jom33's internal policies, every member has the following rights regarding their personal data:

To exercise any of the above rights, please contact the jom33 support team via Live Chat or our official email. We will process your request within 14 business days.

8. Data Retention & Deletion

Jom33 retains members' personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Generally, active account data is retained for the duration of active membership plus seven years following account closure, in order to meet financial record-keeping and audit requirements.

Technical data such as server logs and IP records are typically retained for 90 days for security and incident investigation purposes. Upon expiry of the retention period, data is securely deleted using methods that ensure it cannot be recovered.

If you close your jom33 account, the deletion process for personal data not subject to legal obligations will be initiated within 30 days. You will receive a confirmation once the deletion has been completed.

9. Privacy Policy Changes

Jom33 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, technological developments, or the way we operate our services. Any significant changes will be communicated to members via their registered email or an in-platform notification at least 14 days before the changes take effect.

The "Updated" date shown at the top of this document indicates the latest version currently in effect. We recommend you check this page periodically. Continued use of the jom33 platform after any policy changes take effect will be considered your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jom33 handles your personal data, please do not hesitate to contact us through the following channels:

• Live Chat 24/7 is available directly within the jom33 platform — the fastest way to get a response.
• Privacy official email: [email protected]
• Check the FAQ us for answers to frequently asked questions about privacy and account security.

The jom33 data protection team is committed to responding to all privacy-related enquiries within three business days. For complaints requiring more in-depth investigation, we will provide a progress update within seven business days.